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Frequently Asked Questions

 





Orders & Returns


It states in the owner`s manual that I need a Return Authorization # to return a product? Why do I need this number and how do I get it?

The Return Authorization # is required to verify warranty information for the product that you have purchased. You can obtain this number by calling Customer Service at 1-800-468-5252.


What is the fastest way to receive my order?

The fastest way to order a Brinkmann product is to call Customer Service at 1-800-468-5252. When placing your order with an experienced Customer Service Representative, please specify that you would like express shipping.


Why did you charge my credit card before sending my product?

The Brinkmann Corporation requires account authorization and approval before we release the shipment of an order. Please contact Customer Service if you have any questions in regards to this policy.


Can I place an order using a personal check or money order?

Yes, if you would like to place an order using a personal check or money order, please send your order to the following address:


The Brinkmann Corp.
4215 McEwen Rd
Attn: Customer Service
Dallas, Texas 75244










Grills


The hood of my stainless steel grill has discolored to a brownish/yellowish tint. What can I do to remove the tint?

You can use stainless steel appliance cleaner and polish to remove the tint from the hood. Also, you should consider cooking at a slightly lower temperature. The brownish/yellowish tint indicates that you may be cooking at high temperatures for extended periods of time.


Can I convert my Pro Series stainless steel grill to natural gas?

No, you cannot convert a propane powered Pro Series grill to natural gas at this time. However, the Pro Series Natural Gas units are now available to consumers. Place your order online or contact Customer Service for more information on this new line of grills.


Can I get the charcoal pan for the All in One in stainless steel?

No, the charcoal pan is not available in stainless steel at this time.


Do Gas Grills made after 2004 need lava rocks or ceramic briquettes?

No. The heat distribution plates take the place of the lava rocks and ceramic briquettes.








Smokers


What temperature does turkey, pork, chicken and beef have to be before it is considered safe to eat?


What is the best wood to use for smoking?

For the best smoking results, use fruit or non-producing trees.


Why are wood chunks better than wood chips for smoking?

Wood chunks are more effective for great tasting smoked foods because the chunks last longer and slower than wood chips.


What is the purpose of the water pan in my smoker?

The water pan creates humidity to prevent the meat products from drying out during the cooking process.


How long does it take to smoke a turkey?

Estimate cooking time by the formula of 45 minutes to an hour per one pound of meat at an average cooking temperature of 250°.


How many slabs of ribs can you put on the rib rack?

Although it depends on the actual size of your smoker, most Brinkmann smokers will accommodate 4-6 slabs on the rib rack.


Why do your electric smokers not have a temperature gage?

The Brinkmann smoker is manufactured to heat to a 250° smoking temperature with no adjustments.


Which is better - gas, electric or charcoal?

The electric smoker is made to be the most convenient and easiest to use smoker; however, the electric smoker has limited adjustability in regards to cooking temperature. The gas smoker is convenient and portable, but a gas tank is required for use. The gas smoker offers a greater range in cooking temperatures. The charcoal smoker has an adjustable temperature range and charcoal chips or nuggets are required to operate.


What is the purpose of the injector?

The injector provides a quick and easy way to marinate the meat.


What is the purpose of curing my smoker?

Curing your smoker before the first use will remove any machine oils, paints or odors in a new Brinkmann smoker. Long term, curing the smoker will minimize any rust damage.


My smoker has two levels. Can I smoke two different types of meat at the same time? Will the meat smoking on the top grill affect the meat on the bottom grill?

Yes, you can cook two different meats at the same time on the two levels of your Brinkmann smoker. The tastes and odors of the two different meats will remain independent for the most part.


Why does the lid to my smoker fit loosely?

The Brinkmann Smoker is designed with a 1/2" gap to facilitate airflow during the smoking process.
I have an older Brinkmann smoker, but a brand new propane tank. Are they compatible?
Yes. The older model Brinkmann smokers are still compatible with new propane tanks.








Fryers


I have an allergy to peanut oil. What kind of oil can I substitute?

A great tasting substitute to use in the Brinkmann fryers is corn oil.


Do you have an easy to follow recipe for turkey frying?



Make sure turkey is completely thawed. Determine the amount of peanut oil required for cooking by placing the turkey in the strainer basket and set into the empty boiling pot. Add water to the pot until the turkey is covered by no more than an inch of water. Remove the strainer basket with turkey and measure the amount of water in the pot. This will give you a close approximation of how much peanut oil you will need for cooking. Empty the water from the pot and dry completely.


Add measured amount of oil to the pot and preheat to 350°-375°F. using the Brinkmann deep fry thermometer. Pat turkey dry and rub generously with Brinkmann Fried Turkey Rub`N Spice. Let turkey marinate for 30 minutes.


Using protective gloves and clothing, place the seasoned turkey in a strainer basket. Carefully lower the basket with turkey slowly into hot oil. Using the deep fry thermometer, maintain a temperature between 350°- 375°F. Once oil regains this temperature, regulate the heat source to maintain this temperature throughout cooking. Do not let oil overheat or a fire may result.


Estimate cooking time by the formula of 3 minutes per pound of turkey (example: a 10 lb. turkey should cook at least 30 minutes). Check doneness with a meat thermometer after carefully removing turkey from hot oil.


Can I get any one of the boiling pots/strainer baskets in stainless steel?

Unfortunately, the boiling pots and strainer baskets are not available in stainless steel at this time. Please check back with us soon to see our latest product innovations.


How big of a turkey can I fit in my 24 quart turkey fryer?

Please use the following information to determine the proper size turkey for your fryer.


  • 24 qt. fryer - 8-10 lb. turkey
  • 30 qt. fryer - 10-12 lb. turkey
  • 36 qt. fryer - 12-14 lb. turkey
  • 42 qt. fryer - 15-18 lb. turkey

How long do I cook a turkey per pound?

Estimate cooking time by the formula of 3 minutes per pound of turkey (example: a 10 lb. turkey should cook at least 30 minutes).


Can I walk away from the turkey fryer once I start cooking the turkey?

No! Do not leave the turkey fryer unattended when hot or in use. Please read your owner`s manual before using your turkey fryer.








Flashlights & Spotlights


Where can I buy the bulbs for my flashlight?

Replacement bulbs are available on our website or you can contact Customer Service at 1-800-468-5252 to expedite your order.


I have a Legend LX flashlight. How long are the bulbs supposed to last?

The bulbs for the Brinkmann flashlights should last an average of 10 hours depending on usage.








Landscape Lighting


Why will my solar lights not work in the shade?

Solar lights are powered only by direct sunlight. Solar lights that are placed in direct or partial shade will not function properly.


Will other brand solar light batteries work in the Brinkmann solar lights?

Solar lights by Brinkmann require a Sanyo 700 M.A. 1.2 Volt Nicad battery.


Why do my solar lights give off an amber (or blue) light?

Brinkmann solar lights are available with amber LED or white LED. The light given off by your solar lights will be determined by the LED.


Are the digital power boxes for my Yard Lights still available?

These power boxes are no longer available.


What kind of batteries do the solar lights take? Do Ni-MH batteries work? Do I need a battery charger?

The solar lights require a Sanyo 700 M.A. 1.2 Volt NiCad battery. They require a nickel-cadmium (NiCad) battery to operate. You do not need a battery charger for your solar lights.


Can I just replace the top housings on my solar lights?

The top housings are not sold separately or as replacement parts. You will need to order a complete solar light to replace a broken light in your series.



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