FAQ - Return Instructions

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• It states in the owner`s manual that I need a Return Authorization # to return a product? Why do I need this number and how do I get it?

  The Return Authorization # is required to verify warranty information for the product that you have purchased. You can obtain this number by calling Customer Service at 1-800-468-5252.

• What is the fastest way to receive my order?

  The fastest way to order a Brinkmann product is to call Customer Service at 1-800-468-5252. When placing your order with an experienced Customer Service Representative, please specify that you would like express shipping.

• Why did you charge my credit card before sending my product?

  The Brinkmann Corporation requires account authorization and approval before we release the shipment of an order. Please contact Customer Service if you have any questions in regards to this policy.

• Can I place an order using a personal check or money order?

  Yes, if you would like to place an order using a personal check or money order, please send your order to the following address:

  The Brinkmann Corporation
  Attn: Customer Service
  4215 McEwen Rd
  Dallas, Texas 75244